I have attached a file while submitting a form in the portal, but I am unable to find it.

[Ak8977]

I have attached a file while submitting a form in the portal, but I am unable to find  the file in the portal level after submitting the form. But I am able to see it in the ITIL view. How I can fix it.

[Ankur Bawiskar]

@Ak8977 

it should be present at the top.

It seems the view to which user is being taken has some script to hide the file?

Did you check that?

[Ak8977]

At the time of submitting a form if I attach a file, I am unable to see it. But after that if I attached a file then I am able to see it.So I don't think it would be the script issue.

[thomaskennedy]

Did you mean to say after that if I attach a [second] file then I am able to see both?

[Ak8977]

No, I am able to see only the one which I have attached after submitting the form. But the one I attached while submitting the form is missing at service portal level.