I have attached a file while submitting a form in the portal, but I am unable to find it.

Ak8977
Tera Expert

I have attached a file while submitting a form in the portal, but I am unable to find  the file in the portal level after submitting the form. But I am able to see it in the ITIL view. How I can fix it.

9 REPLIES 9

where I can check it

Rampriya-S
Tera Guru
Tera Guru

Are you able to see the attachment in the service portal view of the respected form?

Best,
Rampriya S

I am unable to see the attachment from the service portal view. But able to see it from the ITIL view.

Rampriya-S
Tera Guru
Tera Guru

Can you check any onload client script disabling the attachment?

Best,
Rampriya S

I haven't created any client script