I have created new 5 catalog items and restricted to Brazil users only

[Srinivasu2]

Hi Community,

I have created new 5 catalog items and restricted to Brazil users only

My question is once submit these any one of the catalog item will create RITMs and Catalog tasks right,

Backed view the created RITMs and tasks will it be visible to others country service desk members?

Thanks,

Srinivasu

[Dr Atul G- LNG]

Hi @Srinivasu2 

For this you need to create the BR and check if logged in user is from Brazil location only view or work else not. 

or ACL 

if the logged in user location is Brazil then write access. 

Something this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748356

[Srinivasu2]

Thank you for quick response,

Backed view the created RITMs and tasks will it be visible to others country service desk members or not, If they have itil access

Thanks,

Srinivasu

[Dr Atul G- LNG]

So, you want it should be visible only to Brazil SD users right? I am not considering ITIL role, bcz other SC user may have ITIL role but not from Brazil SD group.

You can do it via ACL script

Write ACL

RITM and SC task table

I am not coder but ACL script will be liek this

gs.getUser().isMemberOf(current.assignment_group.toString()))

[Srinivasu2]

Sorry for confusion with my question,

My question is Other country itil users able to see Created RITMs and tasks or not?

Thanks

Srinivasu