i have enabled AI on my custom portal, but when i try to open the record, it opens up in native view

kanika01
Tera Contributor

‎06-10-2025 02:51 AM

 
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Dr Atul G- LNG
Tera Patron

‎06-10-2025 03:23 AM

Hi @kanika01 

Enable AI search on the portal, and opening a record in native view/portal has no relation. AI search helps in better search on the portal, so what exactly issue you have?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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