i have enabled AI on my custom portal, but when i try to open the record, it opens up in native view
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‎06-10-2025 02:51 AM
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‎06-10-2025 03:23 AM
Hi @kanika01
Enable AI search on the portal, and opening a record in native view/portal has no relation. AI search helps in better search on the portal, so what exactly issue you have?
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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