Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

i have enabled AI on my custom portal, but when i try to open the record, it opens up in native view

kanika01
Tera Contributor

‎06-10-2025 02:51 AM

 
Preview file
41 KB
Preview file
57 KB
Preview file
61 KB
0 Helpfuls
  • 991 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎06-10-2025 03:23 AM

Hi @kanika01 

Enable AI search on the portal, and opening a record in native view/portal has no relation. AI search helps in better search on the portal, so what exactly issue you have?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
0 Helpfuls