i have requirement To notify end user and assigned to when sctask updated with additional comments

[Ramu8]

Hi Team,

i have requirement to only notify end user(requestor for) when sc task updated with additional comments by assigned to

and 

i have requirement to only notify assigned to when sc task updated with additional comments by end user(requestor for) 

note: in our instance when we update sc task with additional comments, it is updating the RITM additional comments

please advice

[Runjay Patel]

Hi @Ramu8 ,

Create two notification, one for requested for and 2nd for assigned to.

1. For requested for use condition like below and in "Who will receive" select "requested for" field.

2. For Assigned to use below condition and in "Who will receive" select "assigned to" field.

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[Ramu8]

Hi @Runjay Patel 

thanks for the reply but created by is showing as system so it is not working 

and tried with below after br facing isssue when two task are avialble  

    var taskData = new GlideRecord('sc_task');

    taskData.addQuery('request_item', current.sys_id);

    taskData.query();

    while (taskData.next()) {

        gs.log('ramu test' + taskData.number);

        var reqUser = current.requested_for.toString();

        var assignedUser = taskData.assigned_to.toString();

                if (gs.getUserID != assignedUser) {

            gs.eventQueue("task additional comments to analyst", current, 'assignedUser', '');

        }

    }

[Mark Manders]

https://www.servicenow.com/community/developer-forum/to-notify-end-user-and-assigned-to-when-sctask-...