I have written a Catalog ui policy in Record producer

[Srinivasu2]

Hi Community,

I have written these catalog Ui policies in record producer for visible and mandatory of choice variables, these ui policies work in ESC Portal portal form but doesn't work in incident form even though we check the option 
"Applies the Target Record".

why these Ui policies don't work on incident form even though we check the option called "Applies on the Target Record"

1. Do i need to configure again same kind of  ui policies on incident form as well?

2. Do we have any other option?

Regards,

Srinivasu 

[Siva Sai Teja]

Hi @Srinivasu2, It is an expected behavior. The catalog UI policies act on the variables and not on the form fields.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965252

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Thanks

[Tai Vu]

Hi @Srinivasu2 

Could you confirm if the Variable Editor is visible on your Incident form?

Given that you've activated "Applies on the Target Record," it should work in both views.

It works totally fine per my check.

Cheers,

Tai Vu

[Srinivasu2]

Hi @Tai Vu,

Could you confirm if the Variable Editor is visible on your Incident form? - where can we check this?

Thanks,

Srinivasu

[Harish KM]

Hi @Srinivasu2 Ensure variable editor is visible on the form to make variables as mandatory. You can check in form layout as shown in below screenshot. Add the variable formatter to the form for variables to appear on incident