I have written a Catalog ui policy in Record producer

Srinivasu2
Tera Contributor

‎03-31-2024 07:51 PM

Hi Community,

 

I have written these catalog Ui policies in record producer for visible and mandatory of choice variables, these ui policies work in ESC Portal portal form but doesn't work in incident form even though we check the option 
"Applies the Target Record".

 

 

Srinivasu2_0-1711938421748.png

 

Srinivasu2_1-1711939340123.png

 

why these Ui policies don't work on incident form even though we check the option called "Applies on the Target Record"

 

1. Do i need to configure again same kind of  ui policies on incident form as well?

2. Do we have any other option?

 

Regards,

Srinivasu 

 

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Harish KM
Kilo Patron
Kilo Patron
In response to Srinivasu2

‎04-03-2024 06:12 PM

HI @Srinivasu2 yes you can report,there are 2 ways as far as i know

1. Run the report on question_answer table

2. Create database view like below

https://www.servicenowelite.com/blog/2014/3/5/reporting-on-incident-variables

Regards
Harish
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