I'm getting an error i want to know what can be reasons

[lakshman nalla]

hi 

I'm working on the record producer, the issue is when I'm trying to submit the request I'm getting an error please suggest what can be the reasons. please check the attachment for the error message I'm getting

[Hemanth M1 · Accepted solution]

Hi @lakshman nalla ,

can you right click on the error page and inspect to see what’s actual error in the console tab

And also check record producer script if any issues in the logic

[Aniket Chavan · Accepted solution]

Hello @lakshman nalla 

Not sure exactly what is going wrong in your scenario but you can refer the below links which might help you to resolve your query.

To identify the issue related to "something went wrong and your request could not be submitted please contact your system administrator"

• An Error "Something went wrong and your request could not be submitted" is displayed when submitting...
• Internal users trying to schedule appointments from Service Portal receive the error "Something went...
• "Something went wrong and your request could not be submitted. Please contact your system administra...
• Submitting a record producer or catalog item error - "Something went wrong and your request could no...
• Record producer is not submitting

To identify the issue related to "There is a JavaScript error in your browser console":

• "There is a JavaScript error in your browser console" error message appears when accessing the Servi...

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

[Dr Atul G- LNG · Accepted solution]

Hi @lakshman nalla 

Are you getting this error on PDI?

Then seems something got change and other than reset no solution. or try to repair the portal plugin.

[Hemanth M1 · Accepted solution]

Hi @lakshman nalla ,

can you right click on the error page and inspect to see what’s actual error in the console tab

And also check record producer script if any issues in the logic

[Aniket Chavan · Accepted solution]

Hello @lakshman nalla 

Not sure exactly what is going wrong in your scenario but you can refer the below links which might help you to resolve your query.

To identify the issue related to "something went wrong and your request could not be submitted please contact your system administrator"

• An Error "Something went wrong and your request could not be submitted" is displayed when submitting...
• Internal users trying to schedule appointments from Service Portal receive the error "Something went...
• "Something went wrong and your request could not be submitted. Please contact your system administra...
• Submitting a record producer or catalog item error - "Something went wrong and your request could no...
• Record producer is not submitting

To identify the issue related to "There is a JavaScript error in your browser console":

• "There is a JavaScript error in your browser console" error message appears when accessing the Servi...

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

[Dr Atul G- LNG · Accepted solution]

Hi @lakshman nalla 

Are you getting this error on PDI?

Then seems something got change and other than reset no solution. or try to repair the portal plugin.

[Mohan Mallapu · Accepted solution]

Hi @lakshman nalla  ,

Try to debug the client script and addition, check the script including the function used for GlideAjax with unwanted code.

Once you remove the unwanted code from the script, You can able to see the form without errors.

Please Mark my Solution as Accept and Give me a thumbs up, if you find it Helpful.