Notification trigger in approval table and body passing dynamic but customer need catalog descripti

[Gillerla Rajesh]

Notification trigger in approval table and body passing dynamic,  but customer need catalog varaible description 

How can I acces catalog varaible description in notification.

[Danish Bhairag2]

Hi @Gillerla Rajesh ,

In this case u need to use email script functionality in notification here where u can write a GlideRecord query n fetch the catalog description.

Please check this link for email script creation n how to use in servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_lear...

Thanks,

Danish

[Gillerla Rajesh]

Hi @Danish Bhairag2 

Can u pls provide source code for that one

[Danish Bhairag2]

Hi @Gillerla Rajesh ,

Sure. Please find the code which needs to be written in email script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here

    var gr = new GlideRecord("sc_cat_item");
    gr.addQuery("sys_id", "enter value of ur catalog item sys id");
    gr.query();
    if (gr.next()) {
        template.print(gr.description); // if u want to print short description modify the variable name accordingly
    }


})(current, template, email, email_action, event);

Thanks,

Danish

[Gillerla Rajesh]

I getting like  output undefined, and i applied on sc_req_item table it not showing anything in output.

Let me know any update on my code.