I'm looking to retrieve the description of an RTIM approval task.

[WaseemM]

Hello everyone, I'm looking to retrieve the description of an RTIM approval task. The purpose is to gather user input for the next action in the flow designer. Due to this being specific to a particular flow, our business has not approved creating a custom field in the RITM form. As an alternative, I plan to extract this information from the RITM approval description.

[Community Alums]

Hi @WaseemM ,

This exercise should help you get your inputs : https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/app_store_learnv2_flowdesigner_...

[WaseemM]

Hello Sandeep,

Thanks for your response. If I understand correctly, I can retrieve the entire approval table using the method mentioned above. However, I'm interested in obtaining the specific approval description for an RITM.

Please let me know if we have any alternate method to get it.

[swathisarang98]

Hi @WaseemM ,

As i can see in my pdi OOTB we dont have Description field in approval task (sysapproval_approver) so what are you exactly trying to get from approval task ?

These are the field present in approval task,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Amit Verma · Accepted solution]

Hi @WaseemM 

As per the screenshot provided, I can see you have a field on your approval task form to capture the description. Considering this a custom field, you can make use of Look Up Record action to get the approval task record and then make use of the step data pill for description to pass the description to next step.

Give this a try and let me know if this approach works.

Thanks and Regards

Amit Verma