I'm looking to retrieve the description of an RTIM approval task.

WaseemM · ‎03-24-2024

Hello everyone, I'm looking to retrieve the description of an RTIM approval task. The purpose is to gather user input for the next action in the flow designer. Due to this being specific to a particular flow, our business has not approved creating a custom field in the RITM form. As an alternative, I plan to extract this information from the RITM approval description.

Amit Verma · ‎03-24-2024

Hi @WaseemM

As per the screenshot provided, I can see you have a field on your approval task form to capture the description. Considering this a custom field, you can make use of Look Up Record action to get the approval task record and then make use of the step data pill for description to pass the description to next step.

Give this a try and let me know if this approach works.

Thanks and Regards

Amit Verma

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WaseemM · ‎03-25-2024

Hey Amit,

Yes, it worked. Initially, I was a bit confused about how to reference the RITM and set the specific approval record. However, I have now figured it out and have also added a 2-minute wait since the output was not coming immediately.

Refer to the attachment.