I'm trying to set a default value on a reference field called "u_director_name". When a user creates a Change Request I want the Director value [u_director] from their User record to pass to "u_director_name".

Go to solution
Lisa_Wiegmann
Giga Guru

‎08-16-2018 05:29 AM

I'm trying to set a default value on a reference field called "u_director_name".  When a user creates a Change Request I want the Director value [u_director] from their User record to pass to "u_director_name".  

Labels:
0 Helpfuls
  • 3,118 Views
1 ACCEPTED SOLUTION

Go to solution
Mark Stanger
Giga Sage
In response to Lisa_Wiegmann

‎08-16-2018 06:09 AM

Looks like maybe you've got some security settings getting in the way.  You'll probably need to create a script include with the 'gs.getUser().getRecord().getValue('u_director_name');' line I gave you before.  Then you can call your script include in your default value instead.  It's really simple to do.  Just set it up as shown here.

https://community.servicenow.com/community?id=community_question&sys_id=5ea11b6ddbdcdbc01dcaf3231f96197e

View solution in original post

0 Helpfuls
10 REPLIES 10

Go to solution
Brian_Pluff
Giga Contributor

‎08-17-2018 07:18 AM

Interesting

0 Helpfuls