Hi Team, I got a task of dashboard creation, where I have to find Pass percentage of Multiple choice questions having choices of Pass, Need Improvement, Fail, and NA of all question. Only Pass percentage is required.
I have a requirement, if change coordinator and manager are same , throw and error msg to specific changed field and clear the field. to do low code, i have written only one UI policy and set condition if "coordinator is same as manager" and running ...
Hello! We have multiple inbound actions that create records in a custom table. Upon creation of the record, the assignment group is populated. Is there a way to transfer/re-assign the ticket to another assignment group with the same parent. For examp...
Hi, I have a custom UI Action for workspace form. How it's supposed to work: upon pressing the UI action, it should show a pop-up confirmation window. After confirming, it should create a new case. The problem I'm facing is that when pressing the UI ...
Hi Team,Please help me As a admin Iam able to see assignment group in list view for task sla.but unable to see for itil users.
Hello,I had archived few incident but then restored it. Now I want to archive them again. Even though the Conditions are martching, its not Archiving those records which were archived in the past. Basically, the Archive job is not picking the records...
need to make catalog task variables read-only when the state field is closed. this should be applicable only for a particular catalog item. I have written onchnage clien script as below. its not working as anticipated.Kindly suggest.
Hi,I received instructions that Change Freeze should be bypassed for Change Request for some Services.For this purpose, I created an 'Exclude from Change Freeze' field on the Services form.Now the problem is that there are 2 Client Scripts that check...
Hi All, I am doing Jira integration using JIRA spoke and i am receiving data from JIRA to ServiceNow using Webhook. The OOB Action is called "Process JIRA Webhook". Using this action i can able to receive all the updated data from Jira but ServiceNow...
For virtual agent I have duplicate the OOB topic that is 'check it ticket status, oob this topic give us the status using 'sc_req_item" table but we have requirement that 'sc_task' table field details should be displayed.I tried to configure the scri...
Hi All, In employee Center, after clicking on my tasks, how to add filters to seggregate between change requests and RITMS. If i apply filter with change requests only change req should visible if i apply filter with ritms it should only show ritms ...
hi. we have assignment rules in place to assign incident to assignment groups based on category field. now, how do we get the assignment group to be updated if the category field has been changed? for example:INC category is software assigned to soft...
Hello, I have a form that has 30 fields the first 10 fields the requestor fills out and submits. Then, it triggers a flow in which it's sent to an approver and this approver should be able to edit/input the next 5 fields while the rest are grey out. ...
Hi allI would like to run the code with the code displayed on the left side in Scripts - Background.Please let me know how to set this up.I would like to have the code on the left side of the screen (like VSCode) and the log on the right side of the ...
I have below requirement, when case id is added/updated , it should be added to connect case IDs automatically in same order in format case id 1 , case id 2 etc.. How to achieve this?
