I have an external application that we want to embed a link in that will take the user to a new case record in the workspace view. In the new case record, we want to pass some variables through a query string in the URL. The basic URL to open a new case record form is /now/cwf/agent/record/sn_customerservice_case/-1_uid_1 .
In the platform view, the link works like this - /nav_to.do?uri=sn_customerservice_case.do?sys_id=-1%26sysparm_query=short_description=hello^priority=4^account=e5d5e4e81bb021d0aac79602b24bcbb0^contact=fa7baf671b70a91408d497d8b04bcb1b^sold_product=1306642c1bb021d0aac79602b24bcb83.
The external system will have the appropriate ServiceNow sys_ids to pass.
Has anyone crafted a URL with a sysparm_query supplied to the Workspace view?
