I'm trying to set up a flow where, as soon as a ticket is created, its status stops being opened and becomes pending, and the impacted service (chosen by whoever created the ticket) is similar to a group, the flow works the first time HOWEVER , when I change the impacted service it is not changing the assignment group.
I want to find a way that, if the impacted service is changed, its designated group also changes, my flow is like this:
the situation is, the impacted service is service number 1, so the assigned group that will resolve is group 1, however when the service is changed from 1 to 2, the assigned group is still 1, and I am unable to change it to 2, and so on goes the flow
I changed it to separate flows, one will change the state with the state trigger being open, and the other will make the IFs, as the ticket trigger be activate equal to true
