Developer

How to clear out the value on a form via a transform map

In my instance, I'm wanting to clear out the value of the 'IBP Tier' field of the below Application Service (cmdb_ci_service_discovered) record: However, I only want users to be able to do this if they enter 'Null', 'NULL' or 'null' in the spreadshe...

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How to select multiple options in a list

Hi,My requirement is to have ability to select multiple options in a List of SIDs affected variable. Currently I am able to select only one value at a time. Kindly help. RegardsSuman P.

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Resolved! Performance Analytics: Trend lines are not coming

Hi Team, I have created a Formula Indicator by copying the existing similar Formula Indicator but Trend lines are not Visible, even though I have selected the Trend checkbox in the PA Widget. But Similar Indicator Trend Lines are visible. Any sggesti...

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Want to change the theme of CSM/FSM Workspace without changing the theme of native view.

Want to change the theme of CSM/FSM Workspace without changing the theme of native view.I am not able to change the theme of the CSM/FSM Workspace from the setting this field is read only and after the change the theme from the theme builder the them...

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How to use onclick in a button in email script

I'm using the following code in my email script.=============================================================function myFunc(){ gs.addInfoMessage('Approved');} template.print('<button onClick="myFunc()"> Approve request </button>');=============...

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Can't display this list Cannot read property "sys_id" from null Error Showing on workspace

The issue you are facing is an issue identified internally by ServiceNowYou can refer to this KB article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3000491and use the attached XML to apply the fix.Please mark my response a...

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Can't display this list Cannot read property "sys_id" from null

Hi All,We have built a custom workspace in home page we have a dashboard where a Simple list is addedUsing UI builder. Now from past few days we are getting this error "Can't display this list Cannot read property "sys_id" from null"

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Azure–ServiceNow Integration: Clarification on Foundry Resource Discovery

We have received a requirement to integrate Microsoft Azure with ServiceNow using Cloud Discovery. The objective is to discover Foundry resources into ServiceNow.As part of our analysis, we understand that Foundry is an AI platform in Azure and is no...

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The record is not accessible to the user due to Query business rules or Domain separation security.

Afternoon,In a new custom app, we have several reference fields to the sys_user table. As admin, I can select users to populate these fields, but as a user with the scoped app role, they can see the reference fields but they show no users to display....

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generate report for incidents which are created as p1 priority & resolved or closed at p2,p3 or p4

The Major Incident Management team is specifically looking for a script that can generate a report on Priority 1 incident tickets. The report should focus on tickets that were initially posted as Priority 1 but were subsequently reduced and resolved ...

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AQE ATF Test Generator

Hi all,This is a AI agent for ATF, but I am not able to find relevant docs and demo's for it can someone help me out what it is, where i can find full information Thanks

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ServiceNow Zscaler Integration Event Mgmt

We are integrating Zscaler event mgmt with Sevicenow so that zscaler can send alerts to SNOW-Inbound Integrationusing Oauth.I have all necessary client id and secret ID/token url and the endpoint is set as:Event Managerhttps://trinitypoc.service-now...

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"Save" or "submit" button missing in pre-chat survey form

I can't save a pre-chat survey record or chat context variable record. There is no save or submit buttonconversational interfaces--->settings--->General--->Pre-chat surveys(or context variables )--->view all--->NewI can see the save button in my PDI...

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Resolved! How to get a png/jpg image instead of a iix?

Using gr.getDisplayValue(item.photo) I'm getting an .iix file outputted in my html. I want this file to be outputted as either .png or .jpg.

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Scripting and Coding

VR Integration Error: TypeError: Method "toString" called on incompatible object

I'm hitting a recurring error during our Vulnerability Integration runs and am looking for some guidance on how to properly resolve it. When running our integration, the integration run fails with the following message:Encountered error running the i...

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