I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard

[enochf]

  I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard

[Shruti]

Hi,

1. Navigate to cxs_table_config.LIST

2. Create a new table configuration for sc_req_item

3. Navigate to sys_ux_screen.LIST

4.  Open this record 

5. Add highlighted part to the screen condition

6. Update macroponent configuration, add sc_req_item and update the sys_id of the table config created in step 2

7.  Go to the related list and open UX screen conditions

8 . Update the script to add sc_req_item table