I need to Send Notification To User for every alternative days 2 time

[priya68]

Hi Team,

   I have one requirement, in that i have created Survey for Closed Incident , and if User forget to take the survey then I need to send him the reminder to take the survey, But the Reminder needs to trigger for every alternative day(9am, 3pm(2 times for every alternative days) ), so how  can  i achieve this, can anyone please help me to get the solution.

Thanks,

[Community Alums]

Hi Priya,

You will have to create a Notification first and then schedule it.

Please check out Jim Coyne's response here: https://community.servicenow.com/community?id=community_question&sys_id=00d50b21db1cdbc01dcaf3231f96.... You can set the schedule you want the job to run on by using this so that it will only even try to trigger the actions on non-holiday weekdays.

Another example is here: https://community.servicenow.com/community?id=community_question&sys_id=a78c84b2db305cd05ed4a851ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi Priya,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Mani60]

Hi Guys,

I need to capture the negative customer feedback score from the surveys that people take post closing the tickets.

So to capture that negative score and send it to the manager.

Please let me know how to achieve it and provide the best solution.

Thanks