@praveen_rajan
Create a Business Rule:
- Navigate to System Definition > Business Rules and click on New.
- Fill in the basic details for the Business Rule:
- Name: Update Description on SWP Order Submission
- Table: sc_req_item (Requested Item)
- When: Before (so the description is updated before the item is saved)
- Conditions:
- Add a condition to check if the item is submitted through the Service Workspace Portal (SWP) by checking the portal context.
- You can look for the sysportal variable that references the current portal.
Example condition:
current.portal == 'swp' // Replace 'swp' with your actual portal sys_id if needed
Write the Script:
- Under the Advanced tab, write the script to update the description field. Here's a sample script:
// Check if the current record is being submitted from the Service Workspace Portal
if (gs.getSession().getClientData('glide.portal') == 'swp') {
// Update the description field
current.description = 'Custom value to be added to description'; // Update with the desired value
}
The key part here is checking if the item is submitted via Service Workspace Portal by using gs.getSession().getClientData('glide.portal'). The value 'swp' is specific to the SWP, but you can replace this with the correct portal sys_id if necessary.
Optional - Add Dynamic Descriptions:
- If you want to populate the description field dynamically (e.g., based on the catalog item or form input), modify the script like this:
if (gs.getSession().getClientData('glide.portal') == 'swp') {
var dynamicValue = 'Order for ' + current.cat_item.getDisplayValue(); // Example dynamic description
current.description = dynamicValue;
}
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
