I need to update the email body for incident escalation, but I could not find out the notification

[kavitha8]

I have a requirement to update the email body for the incident escalation.

I have searched for this email in the notification and events also but I did not find out this notification.. I have reviewed all the email logs also and I see workflow and events are empty for these email logs, I don't know why ? 

Please help me out on this, How can we check from where this email notification is being triggered from the instance ?

[Mark Manders]

If the email is send from the instance, you should be able to find it in the send email (search by subject). 

[Jordan Vignoni]

I would go to System Notification > Email > Notifications and search for active notifications with the subject ${number} On-Call Assignment.

[Sid_Takali]

Hi @kavitha8   Navigate to System Logs>Emails. Search for the Incident number in the subject line, locate and open the email record. Next, find the related list Email Log>Email. The table label is Originating Event and Notification, it defines the event and notification type.