i uploaded an attachment in the Virtual agent chat once i uploaded image or file it will created one

[mania]

Hi,

From the portal i request an Report an incident in the Virtual agent bot i uploaded an attachment in the Virtual agent chat once i uploaded image or file it will created one Incident number but once i opened particular incident number that attachment is not attached in that particular record.

How to solve this issue. Can you please help me it could be helpful.

Thanks in Advance!

[Shree123]

Hi,

You'll need to amend your flow to add attachment to your incident record.
In the flow, after file picker, add script utility and add

(function execute() {

vaSystem.attachToRecord(vaInputs.<your_file_picker_variable>, 'incident', vaInputs.<your_created_incident_variable>);

})()