I want my KB article related links, which further is a KB article iteself , to be opened in a new window , as a portal page just like other KB articles being viewed in the Portal page.

Abhijit Das6
Tera Contributor

We use servicenow portal for better client experience , feel.

We have a knowledge base redirecting to specific knowledge articles within the portal.

There are knowledge articles which contain related links for more information,support.

Current functionality opens the related links KB article in the backend system, rather redirecting it to portal. I need help to open the related KB articles hyperlink ,within the portal, rather opening up in the system backend.  

5 REPLIES 5

Dear Abhijit,



Below are my answers


1. Related list section on the knowledge article, is that OOB or a custom section ?


2. That would need adding logic within the html content to route based on the page from which its clicked, I dont know how to do it