Form Layout slush bucket doesn't show fields

[yolanda7]

Hi Everyone!

I need your help, I want to configure a form of   a custom table however when I select the form layout option the slush bucket is not showing the table fields:

If I choose form design option, all fields appear:

I thought that an ACL was blocking the access to those fields but I can read them.

Does anybody know what   could be happening with the slush bucket behavior?

I appreciate your support on this.

Thanks in advance!

[Prateek kumar]

Can your clear your instance cache and browser cache and see if that helps

instance cache: https://yourinstancename.service-now.com/cache.do

[mohan91]

Hi Yolanda,

Try to check the different view names whether your fields had happened to stuck in other view name apart from default

Regards,

Mohan.

[yolanda7]

My form only has the default view

[Rajesh Mushke]

Hey Herrera,

i want to clear one point,   if you have the access for Form Design, you should be able access the Form Layout as well, no ACL will restrict you.

once check the view of your of the Form Layout/Form Design both are should be same.

For Example:

For Layout

Form Design:

Still if you have the issue, Can you impersonate with other admin user and try to change the Form layout/Form Design.

Let me know if it doesn't works.