I want to add RITM details to Survey Notification on the sc_request table

[Steve Briscoe]

I have created an assessment/survey based on the sc_request table and want to include a list of the RITM's from the request on the survey notification, i.e.

Please provide some feedback by completing a survey for your recent request REQ00012345

Requested Items:

RITM0000001 - Laptop

RITM0000002 - Keyboard

RITM0000003 - Mouse

Etc

I've tried the OOTB mail scripts relating to surveys and requests but none yet done the trick. Any help appreciated.

[Steve Briscoe]

Thanks again, replaced sys_id with task_id which is the reference field name in the assessment table that relates back to REQ and now working.

[Shane J]

Great!

Keep in mind that field is probably referencing Task, not specifically REQ or whatever.  As long as your Assessment applies to those only though, you should be good to go.