I want to bring Task caller field column on Service operational workspace.

mania
Tera Contributor

Hi,

 

I want to bring Task caller field column(Beside Number) on Service operational workspace.

How to do that, can you please help on this. It will be helpful.

 

mania_0-1705042437707.png

 

Thanks in Advance!

2 REPLIES 2

Iraj Shaikh
Mega Sage
Mega Sage

Hi @mania 

 

Click on the gear icon 'List Actions' beside 'Edit' button then 'Edit columns' to modify columns

IrajShaikh_0-1705044512898.png

Since, you want to add a field from task table and Task (task) table is a parent table of catalog task (sc_task) table.
In 'Available columns' type 'Parent' then click on 'Expand' arrow as shown below 

IrajShaikh_0-1705045343272.png

 

In my instance, there is no 'caller' field on task table. So, for demo purpose I am selecting 'Close notes' field then click on the right arrow in order to move the selected row in the available columns to the selected column as shown below:

IrajShaikh_1-1705045870826.png

 

IrajShaikh_2-1705046353876.png

You can rearrange the fields in the 'Selected columns' by clicking on the red marked box that I highlighted below

IrajShaikh_3-1705047058006.png

 

Click on 'OK'

You can also refer the servicenow documentation below
https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

Please mark this response as correct or helpful if it assisted you with your question.

Dr Atul G- LNG
Tera Patron
Tera Patron

You need this for all users or personalised? @mania 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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