I want to bring Task caller field column on Service operational workspace.
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01-11-2024 10:55 PM - edited 01-11-2024 10:56 PM
Hi,
I want to bring Task caller field column(Beside Number) on Service operational workspace.
How to do that, can you please help on this. It will be helpful.
Thanks in Advance!
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01-12-2024 01:04 AM - edited 01-12-2024 01:09 AM
Hi @mania
Click on the gear icon 'List Actions' beside 'Edit' button then 'Edit columns' to modify columns
Since, you want to add a field from task table and Task (task) table is a parent table of catalog task (sc_task) table.
In 'Available columns' type 'Parent' then click on 'Expand' arrow as shown below
In my instance, there is no 'caller' field on task table. So, for demo purpose I am selecting 'Close notes' field then click on the right arrow in order to move the selected row in the available columns to the selected column as shown below:
You can rearrange the fields in the 'Selected columns' by clicking on the red marked box that I highlighted below
Click on 'OK'
You can also refer the servicenow documentation below
https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...
Please mark this response as correct or helpful if it assisted you with your question.
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01-12-2024 01:08 AM
You need this for all users or personalised? @mania
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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