I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be close?

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VENKATESH PUNGA
Tera Contributor

‎07-05-2019 05:53 AM

I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be close? 

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vinothkumar
Tera Guru

‎07-05-2019 07:08 AM

Hi Venkat,

 

Create an before update Business rule on incident table and add the condition as State changes to Resolved.

 

var rec = new GlideRecord('incident');
rec.addQuery('parent', current.sys_id);

rec.addQuery('state', 'IN', '1,2,3'); // Replace your incident state values like New, Work in progress, etc., except resolved or closed
rec.query();

if(rec.next()) {

gs.addErrorMessage("There is an active child incident, please resolve the child incident, before closing parent');

current.setAbortAction(true);
}

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LK11
Mega Expert

‎07-05-2019 07:28 AM

Hi,

I have a similar requirement.

When a child incident is created, the parent state is work in progress read-only.  When all the child incidents are completed, the parent state should be editable.  How can I do that?

I set the state to read-only using a UI policy.

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