I want to create the automation of user entitlements when users request an application and software request is apploved

[sudaporn]

I want to create the automation of user entitlements or device entitlements

Can i used workflow   scripting   on RITM table.     this my script   but not working   . please recommence me

try {

    var gr = new GlideRecord("alm_entitlement");

    var counter = new GlideRecord("sam_sw_counter");

    counter.addQuery("sys_id", "=", current.variables['model.display_name']);

    gr.query();

    if (counter.next()){

    current.variable.requested_for1=counter.display_name;

  gs.addErrorMessage(gs.getMessage('current.variable.requested_for1'));

    }

  if (gr.next()){

  var gr = new GlideRecord('alm_entitlement');

  //gr.allocated_to = device.sys_id;

  gr.assigned_to = current.variable.requested_for1;

  gr.insert();

}

  } catch(err) {

      gs.log("Error");

  }

[samiul1 · Accepted solution]

Hi Sudaporn,

I'm guessing you should change the reference of the variable "Sw_asset1" from "Software counter" to "Software Licenses [alm_license]".

I have just tried using the below code in my test-instance, record inserted correctly:

 var user_entitlement = new GlideRecord('alm_entitlement_user');
   user_entitlement.initialize();
   user_entitlement.assigned_to = current.variables.Requested_for1;
   user_entitlement.licensed_by = current.variables.Sw_asset1;
   user_entitlement.insert();

Please tweak and test as you require.

[sudaporn]

I change the sw_asset1 >>>> to alm_license table   and used your script   but the new record on user entitlement   did not show data information also.

New record

[samiul1]

Hi Sudaporn,

Would you be able to share your code in here?Also, do you get to see any errors while running your code?  

Regards,Samiul

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[sudaporn]

This is my code

var user_entitlement = new GlideRecord('alm_entitlement_user');  

  user_entitlement.initialize();  

  user_entitlement.assigned_to=current.variables.Requested_for1;  

  user_entitlement.licensed_by= current.variables.Sw_asset1;  

  user_entitlement.insert();  

[samiul1]

Are your variable names correct? Variable names are "case-sensitive".

That is,
"current.variables.variable_names" is not same as "current.variables.Variable_Name"