I want to disable or uncheck the Unique index value but getting an error when it's saved

[Noe Velasquez1]

I need to update Name field to uncheck the unique checkbox. When I do, it gives me an error

I created a non-unique index but still, it's not allowing me to update 

Can someone help me solve this issue or tell me what I need to do to be able to uncheck the Unique box field? 

[The Machine]

Theres probably already an index for it and I don't believe deleting them does anything.  You might need to reach out to NowSupport for assistance with that.  Since its Nuvolo, you can also reached out to them I'm assuming, and maybe they can assist you.

Good luck 🙂 

[James Chun]

Yup, agreed. Looks like someone had the same issue in the past and resolved it through the Support team

https://www.servicenow.com/community/service-management-forum/unique-dictionary-field-question/m-p/4...

[yad_achyut]

Hi,

Please raise a Hi Ticket for the same they(servicenow folks) will be able to help you.