I want to edit the variables on the RITM after submits the request form on the portal.

[dhineshkumar]

Hi Experts 

I want to edit the variables on the RITM form after submits the request form on the portal.

Currently this variable read-only, I want to edit this variable on the RITM form.

Thank you.

[Abhay Kumar1]

@dhineshkumar Navigate to sc_item_option_mtom.list and filter your RITM number on a field 'Parent Item'. It will display all questions with value, you can change whatever you wish to change in value field with respect to question.

Hope this will help you.

[dhineshkumar]

Thanks for reply Abhay. If I want to edit any particular users or groups shall I proceed to same scenario ??

[dhineshkumar]

I understand the scenario, But I want to edit the fields on the form(RITM) it self. Please help me the requirement.

Thank you.

[Abhay Kumar1]

@dhineshkumar Yes you edit even refrence variables like user/group.

Note: variable tables contains sys_id ,so you will have update new sys_id in value field.

Thanks