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I want to fetch location in work note field

PranavK27183203
Mega Contributor

5 hours ago

In FSM module, I want to get agent current location to fetch and add in work note from user table.
Is there any property there so I can enable it and I can get latitude and longetude in user table

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GlideFather
Tera Patron

11m ago

Hi @PranavK27183203

 

what would be the scenario?

If you want to display such values, the work notes are not the best option. Imagine - the value is copied to WN and then somebody else adds another WN and the detail is lost or difficult to find again.

It would be also better for filtering the data and eventual reporting.

 

Wouldn't it make sense maybe to add a field to display that? It can be read-only or under some tab/section... 

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