I want to get a report on the tickets worked on by an individual

MerriesK
Kilo Contributor

Tuesday

How can I get a metrics on how many tickets an individual updated / worked on a particular day? I tried generating the report using 'updated' field. However, it does not show the correct numbers. 

 

 

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GlideFather
Tera Patron

13 hours ago

Hi @MerriesK,

 

share what you did, this description doesn't tell much...

 

Also, field "Updated" holds value WHEN it was updated, if you want to filter per particular person, you might need to use "Updated by". But that depends on what records/table you want to display in your report.

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No AI was used in the writing of this post. Pure #GlideFather only
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OleKristofF
Tera Contributor

12 hours ago

Hi @MerriesK 

 

As the value of Updated by will change every time the ticket is updated, I would recommend creating a metric definition that can save when a particular user makes an update to a ticket. Then you can query the metric instance table to get the data with the user and the ticket.

Here is some documentation which can be helpful: Define a metric

 

Hope this helps!

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