I want to initialte the new SLA for my custom Table which is in global

dhineshkumar
Tera Guru

‎06-23-2024 02:11 AM

Hi Experts 

I created one custom table (Network consultant ) and in the related list I have created the task SLA and extends with task_sla table. when Created the network consultant ticket its adding the all task sla's to my table. I want to initiate the new SLA. advice me.

Thanks in advance. 

dhineshkumar_0-1719133867687.png

 

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James Chun
Kilo Patron

‎06-23-2024 01:25 PM

Hi @dhineshkumar,

 

I'm assuming that the custom table extends the Task table and you have already created a SLA definition.

 

In the related list, did you use the SLA Task > Task?

i.e.

JamesChun_0-1719174196733.png

 

Once that's done, the related list will display only the [task_sla] records that are created against the current record.

 

Cheers

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Community Alums
Not applicable

‎06-23-2024 04:22 PM

Hi @dhineshkumar ,

 

The related list that you are using doesn't seem to be correct.

Please try to follow below recommendations from James.

 

You can further look into the below links which basically uses SLA for custom tables-

https://www.servicenow.com/community/developer-forum/how-to-attach-sla-for-custom-table-which-is-not...

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

 

Thanks & Regards,

Sanjay Kumar

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