how to attach sla for custom table which is not extending any base table

[Raviteja K]

I have an record producer built on an custom table which doesn't extends any base table. I need to attach sla for it. I tried but it is not working. Can we achieve this?

Thanks in advance.

[lSurya 24]

Hello Ravi,

Yes, you can achieve this.

Refer to below link:

How to use an SLA on Custom Application (table not extending form task)

Creating an SLA for a table that is not an extension of task (Service Desk call - new_call).. how?

[Raviteja K]

thank you

[Community Alums · Accepted solution]

Hello Raviteja,

Have you   defined SLA for   custom table?

If yes:

Add the tasksla in the related lists of custom table.

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists#gsc.tab=0

Using Related Lists - ServiceNow Wiki

IF no:

Define sla for the custom table.

http://wiki.servicenow.com/index.php?title=Service_Level_Agreements#gsc.tab=0

https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/service-level-managem...

[Raviteja K]

thank you for your response