I want to remove the the user from assigned to field but the user must present in the group??

[gokulraj]

My requirement is to hide the user1 from assigned to when selecting the assignment group while creating an incident ,but the user must be a member in   the group.

[Dubz · Accepted solution]

This needs to be added as an advnaced reference qualifier to the assigned_to field, not assignment_group.

[gokulraj]

Hey David Dubuis

  You are right I have changed that to assigned_to field .It is working fine for the network group but when I choose other group I was not able see the assigned to members.Please refer the below images.

when I choose the assignment group as software no user is available.

[Dubz]

add in an else statement:

var excludeUser = Class.create();  

excludeUser.prototype = {  

initialize: function() {  

},  

excludeUser:function() {  

var users = "sys_id=1234";  

if(current.assignment_group.getDisplayValue() == 'Network'){  

var gr = new GlideRecord('sys_user_grmember');  

gr.addEncodedQuery('group=' + current.assignment_group + '^user!=9ee1b13dc6112271007f9d0efdb69cd0');  

gr.query();  

while(gr.next()) {  

var user = gr.getValue('user');  

users += ("^ORsys_id=" + user);  

}  

}  

else{

var gr = new GlideRecord('sys_user_grmember');

gr.addEncodedQuery('group=' + current.assignment_group);

gr.query();  

while(gr.next()) {  

var user = gr.getValue('user');  

users += ("^ORsys_id=" + user);  

}  

}  

return users;  

},  

type: 'excludeUser'  

};  

[gokulraj]

Hey David,

      Thanks for the guidance.It works exactly as per my requirement.you rocked...!!!!!!!!!!!!!!!!!!!!!

Regards,

Gokulraj S.

[gokulraj]

Hey David Dubuis

                                      What is the use of these two lines.

var users = "sys_id=1234";

users += ("^ORsys_id=" + user);