I want to reorder the Popular topics categories to order below

[Prashant Ahire]

Reorder Buttons

Report a Problem	Access Request	Hardware Request	Software Request
Onboarding/ Offboarding Services	Departmental Services	Infrastructure Services	Can we help you?

Normally for Popular topics in  Employee center portal We define "popular" topics as topics that contain content (catalog or knowledge) that have higher popularity. For a catalog item, popularity is the number of times it was requested.

can we modify this and arrange them to specific order?

[Prashant Ahire · Accepted solution]

Hello,

I have found the solution for this.

- There is a Scheduled Job "Populate Topic Popularity" which executes a script include that updates the popularity of popular topics and saves the data in the Topic Metrics table.
- I have turned off the scheduled job as it is not required.
- Changed the Order for this Topics in Topic matrics table "sn_ex_sp_topic_metric " through the fix Script.

var gr = new GlideRecord('sn_ex_sp_topic_metric');
gr.query();
while (gr.next()) {
if (gr.topic == 'ffb7887b1bf1d1109507535f034bcbfe') { //Report a Problem
gr.popularity = 100;
gr.update();
} else if (gr.topic == '9126c43b1bf1d1109507535f034bcbb8') { //Access Request
gr.popularity = 90;
gr.update();
} else if (gr.topic == 'a9e5403b1bf1d1109507535f034bcb05') { //Hardware Request
gr.popularity = 80;
gr.update();
} else if (gr.topic == '81e704bb1bf1d1109507535f034bcb4d') { //Software Request
gr.popularity = 70;
gr.update();
} else if (gr.topic == '7467c87b1bf1d1109507535f034bcb80') { //Onboarding/ Offboarding Services
gr.popularity = 60;
gr.update();
} else if (gr.topic == 'a9c6cc3b1bf1d1109507535f034bcb29') { //Departmental Services
gr.popularity = 50;
gr.update();
} else if (gr.topic == 'a807c07b1bf1d1109507535f034bcbfd') { //Infrastructure Services
gr.popularity = 40;
gr.update();
} else if (gr.topic == '4f96883b1bf1d1109507535f034bcb54') { //Can we help you?
gr.popularity = 30;
gr.update();
} else if (gr.topic == 'bf0808bb1bf1d1109507535f034bcb86') { //Knowledge Articles
gr.popularity = 20;
gr.update();
}
}

[ManiBitra]

Hi Prashant,

I tried this solution, but widget still showing old categories.

any help would be appreciated.

[hitakshipatil]

Thanks @Prashant Ahire ,

I tried this solution and it helped me.

[Ratna Jyothi]

Hi @Prashant Ahire - Is the above answer also solves if we want to make the popular topics as Static widget with respective topics instead of dynamic topics ?