I want to send a notification for 3 days , if user replies triggering should stop

[kiran kumar m1]

I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow

[jonsan09]

You can try adding a visible or hidden true/false field on the record to run a flow to trigger notification loops, then an inbound email action.

1. Add a boolean field on your record (like u_user_replied, default false)

2. Flow logic for notification loop: Record hits your condition, loop notification trigger while "u_user_replied" = false. 

3. The Inbound Email Action When the user replies, ServiceNow grabs the watermark, matches the recoird, and sets "u_user_replied" to true.