I want to send a notification for 3 days , if user replies triggering should stop

[kiran kumar m1]

I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow

[jonsan09]

You can try adding a visible or hidden true/false field on the record to run a flow to trigger notification loops, then an inbound email action.

1. Add a boolean field on your record (like u_user_replied, default false)

2. Flow logic for notification loop: Record hits your condition, loop notification trigger while "u_user_replied" = false. 

3. The Inbound Email Action When the user replies, ServiceNow grabs the watermark, matches the recoird, and sets "u_user_replied" to true.
   
   

[Ankur Bawiskar]

@kiran kumar m1 

so what did you try so far and what didn't work

what debugging did you do?

[George_1]

Hi @kiran kumar m1 ,

• When the record is created (any of your required condition) , send the first notification email (Day 1).
• Add a Wait for 1 Day action in the flow.
• Check whether the user has replied to the email:
  • If the user has replied, update a flag on the record (through an Inbound Email Action) and end the flow.
  • If no reply is received, send the second notification (Day 2).
• Add another Wait for 1 Day action and perform the same check.
• If there is still no reply, send the third and final notification (Day 3).
• Stop the process as soon as a reply is detected at any stage.

[yashkamde]

Hello @kiran kumar m1 ,

when will the notification will start sending means when it should trigger??

once trigger condition confirm you can acheive it using flow.