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03-11-2025 10:17 PM
Hi,
I created a assessment for incident table. When I go to My assessment and survey using navigator, I could see list of assessments need to take.
Open any one of the assessment, at the top "This assessment is in regards to Task: INCxxx".
I want to know this message where configured and I have a requirement like when we click on the Incident number it needs to take to other view instead of default view.
Anyone have idea, pls share it.
Thank you
Solved! Go to Solution.
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03-11-2025 11:30 PM
the message "This survey is in regards to Task: " comes from this line
Seems somebody customized it in your instance to use assessment instead of survey
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 10:36 PM
it comes from that OOB UI page "assessment_take2"
I will recommend not to touch that OOB UI page
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 11:08 PM
Thanks for your response. In the UI page I am not able to find that message
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03-11-2025 11:30 PM
the message "This survey is in regards to Task: " comes from this line
Seems somebody customized it in your instance to use assessment instead of survey
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 11:26 PM
The message "This assessment is in regards to Task: INCxxx" is likely configured in the assessment or survey template. Check the assessment properties or UI macro/script displaying this text. For customizing the incident link, you may need to modify the UI action or client script to redirect it to your desired view.