I want to update a incident category without increased count in updates field

[ServiceNow Use6]

Hi,

I wrote this code, but updates increased. Kindly help.

var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0007001');
gr.query();
if(gr.next()){
	gr.category = 'network';
	gr.autoSysFields(true);
	gr.update();
}
gs.addInfoMessage('the total number of updates are ' + gr.sys_mod_count);

[Rafael Batistot · Accepted solution]

Hi @ServiceNow Use6 

Use: 

gr.autoSysFields(false);

gr.setWorkflow(false); // additional to ensures no business rules, flows, or scripts are triggered

[ServiceNow Use6 · Accepted solution]

This is the corrected script

var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0007001');
gr.query();
if(gr.next()){
	gr.category = 'network';
	gr.autoSysFields(false);
	gr.setWorkflow(false);
	gr.update();
}
gs.addInfoMessage('the total number of updates are ' + gr.sys_mod_count);