I wanted the value in reply-to field should not be populated by default.

[prasannasun]

Hi Team,

I have requirement where we need to clear the value from the reply-to field in the email.

steps: Normally when we open any existing incident or RITM and in more options we have a "email" and once we click on it shows some fields initially before yokohoma upgrade "reply-to" field is not populated but after the upgrade it is getting populated with our environment email id. 

Now I have to clear that.

Is there any OOB configuration  which is there to clear that value or any solution. Can someone please help me.

I have attached the screenshot where we wanted to clear the value from reply-to like shown in screenshot.

[GlideFather]

Hi @prasannasun 

quick check at the Template of reply - recieved and sent:

Or [sys_email_client_template] table:

Review the "To" field or the latest updates to these records.

[prasannasun]

Hi @GlideFather 

Thanks for your response I have verified all those previously and now as well to make sure it is not populating reply-to value. 

I think those client templates are not populating reply-to value I can see the script it is population users email address but not reply-to

[GlideFather]

@prasannasun 

review these:

• sys_email_draft

• UI Action "Compose Email"

• Email > Layouts
• System properties containing email or compose
• Client scripts
• ...

Good luck and let me know how it goes