I wanted to select CI from Configuration item field on incident list view but it is not showing any record. how can I display CI records for configuration item field for incident list view

[dpv]

Hi Every One,

Please help with the below issue I am encountered.

I wanted to select CI from Configuration item field on incident list view but it is not showing any record. how can I display CI records for configuration item field for incident list view.

Thanks in Advance.

[Prateek kumar]

Hello DPV

Try different browser and see if does make any difference

[bernyalvarado]

Hi Dpv,

Most probably your configuration_item field have some sort of filtering/reference qualifier that is limiting the amount of CIs that are retrieved according to the combination of items previously selected.

Go to the dictionary configuration of the configuration_item and make sure you validate the settings that are set on the field. (make sure you're looking the advance view to make sure you're looking to all configuration)

Thanks,

Berny

[bernyalvarado]

Out of the box, lately, the reference qualifier for the configuration item field will look something like this:

javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new OpsStatusFilter('cmdb_ci').by('CreateTask').join()

Thanks,

Berny

[kbruster]

bernyalvarado

To have it work with change and requests as well would I need to add

javascript: ['incident', 'problem', 'change', 'request'].indexOf (current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new OpsStatusFilter('cmdb_ci').by('CreateTask').join()

[bernyalvarado]

I hope this helps !