icons and images

[wbwb]

I'm working on my portal currently and was wondering if there is a library of icons, font icons, and images available in the ServiceNow software that I can easily browse through.   It'll help with the portal design buttons/links, etc..

[Matthew Smith]

You can find some icons/images by typing db_image.list into the Filter Navigator. Not sure how much use they'll be however.

Thanks

Matt

[Shiva Thomas]

Hi Wbwb,

I've made two articles about the 300+ icons included in a web font.

Great UX Trick: Field decorations with 295 hidden icons

Great UX Trick: 250 hidden icons to use with bookmarks

Those icons are dingbats characters grouped in a special web font included in your instance, and can be applied in your html content via CSS classes, applied to the italic or emphasis tag. Example: <i class="icon-name"></i>.   This web font was compiled by ServiceNow, using the open source Grunt-Webfont project. As of June 2017, the version included in Jakarta is called retina_icons_2017_1_17.woff and contains 295 distinct icons.

The version included in Kingston contains 10 more, for a total of 305 icons.

You can access a nice preview with all the characters included in the web font via a hidden URL that is available in any instances, even HI: https://YOUR_INSTANCE.service-now.com/styles/retina_icons/retina_icons.html or

https://hi.service-now.com/styles/retina_icons/retina_icons.html

The previous library of 16x16 GIF icons is deprecated you should avoid them, as they simply don't scale well under modern UI and resolution.

[wbwb]

With some sort of font editor can additional glyph's be added to the web font?

[Shiva Thomas]

Hi Wbwb,

There is no way to replace the web font by a custom one. Even if that was possible, you would have conflict every time ServiceNow would update the out of the box font.

Using HTML, you can load your own web fonts in HTML fields or Service Portal widgets. But there will be no way to use them platform wide.