Hi All,I need to add another item to the Popular item list on the Service Portal:https://yoursite.service-now.com/sp?id=sc_home We have a list that shows up but I do not know where to add a new one.Thanks much!
On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how ...
Hello, I've a requirement that I need to gray-out the Delete options for ITIL users and only the MIM team can delete it. The Delete options is on UI Action -> Global table. If I need to change the permission; should I create an ACL or modify the co...
Hi All, I have modified an OOB ACL and added few custom roles. I want to undo my changes and make ACL as it was before. I couldn't see any records in the versions to move it to the previous version. I have elevated to Security role and even changed t...
Hi Community - I am trying to figure out the best way to customize the search results when on the employee center. For example, when I search the word "data," I do not want to see any stand change results (see screenshot below). Any advice or assista...
I want to be able to set this field to more than 24 hours per day. If I have an employee who forgets to enter their time one week, I want them to be able to make a correcting entry the following week and add the time they missed to that week. The s...
Hello, I have updated our Assessments to that the asmt_assessment_instance_question value can be updated. I am looking to store the original value that was present when the assessment was submitted. I thought I had it working yesterday, then we clone...
Hi Experts,Good Day! I have been trying to generate a report on Service Request SLA. where SLA's are attached to our RITM.I am generating report on task_sla table but unable to get. Can i generate a report on this SR's where i ...
I want to set Categories in an Alphabetical order for Japanese language. How can we do that ?
Hello, I have a client script that is querying the kb_knowledge table and works properly while using the "try it" feature when editing the catalog item. But once I go to the self-portal, the script is not retrieving values from the kb_knowledge table...
Hello, Does anyone know a more secure method of authenticating to SN and running queries from within Excel? Multiple sources mention that the type of authentication used here - HTTP Basic Authentication - is not advised due to "inherent security vu...
Hello all, I am currently developing a console application in C# in order to perform small tasks inside of a Service-Now Instance. While originally, this was working well, it seems that now the service-now instance can not longer be accessed by my se...
Hi All,I am trying to get the response in postman using the GET method GET https://xxxx.service-now.com/api/now/table/sc_req_item?sysparm_query=request.requested_for%3Djavascript%3Ags.getUserID()%5Eactive%3Dtrue%5EnumberSTARTSWITHRITM4XXX931&sysparm...
Currently trying to send outbound REST messages using AWS sigv4 authentication. I have everything working in POSTMan but when I try to implement the same headers within ServiceNow, I end up with 502 errors. Can anyone assist? Thanks!
Hi Everyone, Just curious if anyone has done this before with the populated variables from an MRVS to display in the RITM Comments and/or SC Task. Would this be done in the workflow for the catalog item or a different area? The reason we want to set ...