Hello, I am building an FAQ chatbot and I was attempting to get it to use something other than contextual search. I am trying to do this through the script as I noticed that it uses the VAGlobalContextualSearchUtil function. I also found another func...
I recently implemented the IM Create/Edit Idea widget on our Service Portal's index (home) page. Now whenever someone navigates to a different part of the Service Portal, the out of the box breadcrumbs widget that is on all of our SP pages takes them...
Hi, I install Agent chat plugin but am not finding setup chat under collaboration and also conversational in my PDI. How to get that setup chat in navigation. Can you please help me on that. It will helpful. Thanks in Advance!
Hello Experts,I need to create a report based on a scripted filter, based on reference field for one of the tables, I'm using below script- var SearchRec = Class.create();SearchRec.prototype = {initialize: function() {},findDup: function() {var dupRe...
Hi Everyone,Today I logged in my pdi , selected "start building" and get the following error that my password needs reset. Any ideas of how to do this. I selected "click here" but it brings me back to the log in page. Any ideasthanks
Hello I am having a hard time wrapping my brain around this one. We have a custom table with 2 fields we would like to compare. Order Number and Original Order Number We would like a related list that shows the following:If Order Number and Original ...
Allow users the ability to add multiple workspaces to recurring reservations. Then ensure that the user can assign these seats to other users.The above acceptance criteria will it possible to do?
Start and Stop conditions: I have given these conditions in the SLA . But when the problem ticket is created before incident state changes to resolved the SLA is not attaching which is expected . but once the incident state changes to resolved the...
Updated a client to Next Experience and we were under the impression that catalog items on portal side would have the option to be favorited by users. I have seen this where they click on a star in the corner of the CI before they click it or even w...
Hi, We have a record producer form and target table was on workspace. On our workspace form, the Requestor should only able to see the last updated worknotes.for this i have written BR for the new string field called Last Worknotes and copied the las...
Activity shows both newly inserted data and updated data. How does ServiceNow generate such activity record? Where does the data exist?Thanks.
Our team is using the Form widget on our portal and noticed that when a user fills out an input, and without saving, clicks back or another link, this popup shows up asking if the user would like to save changes before leaving the page: The issue is...
Hi, I have a question. Suppose an email is received where the attachment size exceeds the allowed limit, the docs mention that a record will get created in the sys_email_attachment table and the attachment gets discarded. Suppose there exists an inbo...
I have an API key and Endpoint how can I use this and establish the connection with third party tool and servicenow
Good day everyone. I am having some trouble accomplishing a task that I think will help our team. Like anyone, we order products and some of those products are consumable. Without getting super in the weeds with how we do things, understand that w...
