Dear community! I have a question regarding Service Portal Widgets and their options. Actually, I'm not even sure (I guess so) whether it is possible to do what I'm trying to. Let me explain it with the code: In a portal page, I've got a widget. The ...
Hi everyone,Can I get your feedback on how to add a variable from the request item to the request notification. Currently when I add the variable on notifications using the sc_req_item table I utilize Project Name: ${variables.request_name} in the me...
Hello all. So, I have put together a quick ui builder calendar, but I seem to have issues with the labels on the bars. Only the first entry has the label information all other entries are blank. I would like all the others to be the same format as th...
Hi, We have a form automation that creates a new server. One of the requirements is to check to see if the server requested has already been created in our CMDB and if it already exist then check for the next available number. Our servers have a nam...
What is the best way to conditionally spawn Service Catalog Tasks? Say that the assignment group working on service catalog Task 3 needs to make a decision... And that decision will determine whether or not service catalog Task 4 is necessary. How ...
Hello, I'm trying to create a User Criteria "Available For" in the order guide for a user that are apart of these two organizations. I've gotten their sys_ids and put them in the code, I verified it works with one organization but now I need it to di...
Hi, The requirement i have received is to have a numeric variable added to a Catalog item. Default Appearance:- The only numeric variable - Numeric Scale variable type option seems to be appearing the below format in service portal:- Appearance req...
I have a database view which connects outages and change requests. I have a created a before Query business rule to add filters and check condition if begin date in outage is equal to 4 days from today. I have created the below logic. But i am not ge...
Hi,I have created a business rule to auto create 5 incident tasks when certain conditions are met.But 5 incident tasks have the task number. Please check and advise how i can get different numbers for each incident task.
HI All Please help to create a field in Contract Form, which can count the days Between start day to end day for example start date is 09/10/2023 and end date is 08/10/2024 So that fill will update daily as 1 2 3 4 5 . . . . . 365.
Hi all I am using the rest api explorer and sn_walkup namespace. I am accessing ServiceNow from an external system via its REST API Fetch interactions requires 2 path params: type and locationid. I can not work out what the values are meant to be. I ...
I am trying to figure out how to carry over priority from task to task.when 1st gets close completed with priority as High then that priority need to carry over to 2nd task and other task. please help me achieve this. Thank you
Hello everyone,How do I script in Business rule to achieve below requirement.When "Create Security Incident" button (existing UI Action) is clicked within an Incident record, the Description field contents for the Incident should be copied to the De...
I'm trying to auto increment the Line Number field (see screenshot) in a multi-row variable set with no luck. I've tried different scripts but they all seemed to fail to find the existing value of the Line Number to increment to the next number. Ha...
Hi,I am updating the Service Catalog TASKS from Excel 2019 (64 bit) using REST API. I am able to do updates. But I am facing some difficulties in updating "State" field. I like to know how to supply the values to the "State" field. Should we send as ...
