Identify What Controls Read-Only Setting on a Field

[Dan13]

I am trying to identify what is making the "Requested for" field read-only on the SCTASK form. I've gone through all of the configurations for tasks tabs and can't seem to find what is setting that field to read-only.

Does anyone know if there is another place that can control that field or maybe there is a log/history that tells me what is acting on that field?

[AshishKM]

Hi @Dan13 ,

What's the state of this SCTASK other than close complete/or/close incomplete.

Check the ACL [write and read ] on that catalog_task table. Ideally, that ACL bind with itil role other that any UI

policy applied on SCTASK table for any matched condition.

Share the write ACL screenshot for more help, in case required.

-Thanks,

AshishKMishra

[Dan13]

SCTASK state is Open

This is the only write ACL on the sc_task table

I think this is the read ACL you are referring to?

If that's not it, here are all the ACL's on the task table.

The Requested for field has 2 ACL's tied to it

Both have the role "public" under "Requires role"

[AshishKM]

ACL seems ok, check if that field is editable in list view, if yes then some UI Policy applied onLoad.

Check if there is any onLoad UI Policy running on sc_task table which is setting the readOnly status.

-Thanks,

AshishKMishra

[Dan13]

Does this mean ACL then?