If a guided tour is not set to autoplay, how can I provide this tour to anyone that I want to take the guided tour?

CGalvez
Tera Contributor

I have created multiple guided tours with no definitive roles specified. I would like to move these to production with the auto play feature disabled but I am not understanding how a user could access these. The tours start from the main https://xxxxxxxxx.service-now.com/ page and when I impersonate a team mate to test it out, cannot locate how I would have the tour play. What am I missing? 

For the small target base, it would be easier to (hopefully) provide a link of sorts or a list of tours they can take on their own time, rather than target the tour by role as there would still be too many requested to take the tour. These team members will not have access to guided tours as an option on the left column, so searching for them this way will not be an option.

 

 

6 REPLIES 6

Saurav11
Kilo Patron
Kilo Patron

Hello

As much i remember if you have stopped auto play a user can start the guided tour using the info button on th top right corner

Thanks

Please mark answer correct/helpful based on impact

CGalvez
Tera Contributor

I do not see an info button and searching for 'tours' or anything similar yields nothing. 

Many companies will turn off/remove the portal button for the guided tours if they are not using them upon rollout. You may have to put it back in.

It is typically immediately to the left of the user icon in the top right of the screen.

Did you create the tour on portal on platform ui 

Thanks