If additional comment contain "email reply received" i dont want a notification to be triggered.
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11-16-2023 03:59 AM
If additional comment contain "email reply received" I don't want notification to be triggered.
can someone frame me a advance notification script for this please.
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11-16-2023 07:55 AM
@SAIRAM123 How is this notification triggered? If it is triggered using an event which is triggered from a Business rule or Script include, then you can check if the additional comment does not contain 'email reply received' then you can your script can choose not to trigger the event associated with the notification.