SC task is creating duplicate

Smkreddy1
Tera Contributor

‎11-16-2023 04:18 AM

Hi Team,
we are creating sc task using flow designer and it's creating one task using flow PFA.

  1. Where two SCTasks are for the same request.
  2. We have worked on existing SCTasks and closed with user confirmation but again on the same RITM another SCTask is created with same request.

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    Smkreddy1_1-1700137050719.png

     

     

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-16-2023 07:23 AM

Hi @Smkreddy1 

 

I am not a developer but i think your if statement is not fully closed or you did not set the stages. Please have a look OOTB Flow and just check. I am sure you can crack it easily. 

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Sandeep Rajput
Tera Patron
Tera Patron

‎11-16-2023 08:20 AM

@Smkreddy1 Since your flow is creating a Catalog Task, it seems that the same flow is getting attached to the Catalog Task created on Step 43. Which is causing the flow to create duplicate task. I urge you to have unique trigger condition on the flow which should exclude triggering the flow for task created on step 43. 

 

Hope this helps.

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