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If additional comment contain "email reply received" i dont want a notification to be triggered.

SAIRAM123
Tera Contributor

If additional comment contain "email reply received" I don't want  notification to be triggered.

 

can someone frame me a advance notification script for this please.

 

 

1 REPLY 1

Sandeep Rajput
Tera Patron

@SAIRAM123 How is this notification triggered? If it is triggered using an event which is triggered from a Business rule or Script include, then you can check if the additional comment does not contain 'email reply received' then you can your script can choose not to trigger the event associated with the notification.