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If changing value of a field from form UI wait till all the alert rules get executed before refresh?

Suneel9
Tera Contributor

I have business rule which triggers a script include function and in that script include function I added a delay of few second using the suggestion by @ankurbawisk Ankur Bawiskar.

 

Solved: Delay processing of business rule - ServiceNow Community

 

Now when I update a field using Asset (alm_hardware) form, will it cause any performance issue? Will the page refresh happens only after execution of all business rules? I just want to make sure that delay added in one of the business rule will not impact users who change the values in Asset form.

 

Thanks in advance.

 

Suneel

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Suneel9 

Seems you tagged the wrong ankur.

yes it will have some impact to user experience if they update from UI as there is BR which performs the sync to other table

But if the updates happens from backend then ideally no user experience impact.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks @Ankur Bawiskar. Sorry for the wrong tagging. 😞

I am triggering a script include function and the delay is added in that function (not directly in business rule "advanced tab". So there will be a delay in function to complete and execute "return true", so I just want to understand if there will be any impact. Currently I have a 3 seconds delay and I don't think I can reduce it further. I will still check with 2 seconds to see if that helps.

@Suneel9 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader