If Multiple emails received at same time then target data mismatches in inbound flow processing

[AkshayB]

If Multiple emails are received at same time then some of the emails are creating the target RITMs correctly, but few emails create duplicate RITMs with no data in 2nd RITM or sometimes data from first email is mapped with 2nd RITM and 2nd Email has not created the correct RITM (Ideally 2nd email should have created 2nd RITM).

Description: We are using Flow designer flows to create a service requests from Inbound Emails. If the emails are received with some time interval gap then we have no issues for creating target request items. But when we sent multiple emails at a time to ServiceNow Instance then some of the emails are not getting processed correctly.

Example-1:  The email with subject "Fwd: Reminder to Accounts team" has created "RITMXXXX404" and "RITMXXXX405" both of them have the same data but then "RITMXXXX406" is gone empty, instead the email with subject "Fwd: General question for Accounts" should have been mapped with either "RITMXXXX405" or "RITMXXXX406".

Example-2: Same RITM getting generated multiple times (RITMXXX0354). This RITM gets created randomly at any time for any of the flow without any proper sequence.

[Maik Skoddow]

Hi @AkshayB 

you should provide more details about your implementation, otherwise it's only guessing from our side.

One shot into the dark: Have you enabled "Stop processing" in your "Email inbound" trigger?

Maik

[AkshayB · Accepted solution]

Yes I have enabled stop processing, but there was same issue.

But now we got solution another way, CartJS API was causing the issue, now we are not using it and using OOB Action in flow designer.